right.. i wondered if i said that bulldog picks up the phone more often than not compared to a few months back. BUT .. there's a big but..
they transfered me from one department to another department. reason being ? i was told when i signed up for that package i was only supposed to pay up to 29.50 a month. when the freaking bill came.. i'm stuck with 52.01 a month. WTF ... u tell me.. then i called bulldog customer service yesterday. right they told me that i should get the name of the guy who sold me the package. right. today i called them up. they say they didnt need the name of the guy. but they'll give me at the price of 29.50.
that guy was shawn/shaun or however u spell ur name. right. he told me to wait 5 mins to call the billing department.
the girl answered. told me they can't do anything to the bill. asked me to call the customer service department. she transfered me to a guy called clive. and poor guy had to take the brunt of my frustration. damn.. in the end .. they didnt manage to get anything done for me. i told them what the hell.. i dont want to get charged for 141.38 just because ur damn system failed on u. now u are saying that u wanna charge me for that amount and then credit it back on the next month ? WTF .. u gotta be kidding me right ?? what kind of hellish service is that ? i joined up on good faith that this hanso guy who sold me the package saying that i'd only be charged 1 pound for the first month then subsequent months 29.50 till the 6 months.
crap. those are crappy. i'm gonna call them up later and check again. i wonder if i'll ever get the thing sorted out.
*note. the money isnt coming out of my acct. but it still aint right.
i'm gonna complain to BBC's watchdog if they don't get it sorted out.
they transfered me from one department to another department. reason being ? i was told when i signed up for that package i was only supposed to pay up to 29.50 a month. when the freaking bill came.. i'm stuck with 52.01 a month. WTF ... u tell me.. then i called bulldog customer service yesterday. right they told me that i should get the name of the guy who sold me the package. right. today i called them up. they say they didnt need the name of the guy. but they'll give me at the price of 29.50.
that guy was shawn/shaun or however u spell ur name. right. he told me to wait 5 mins to call the billing department.
the girl answered. told me they can't do anything to the bill. asked me to call the customer service department. she transfered me to a guy called clive. and poor guy had to take the brunt of my frustration. damn.. in the end .. they didnt manage to get anything done for me. i told them what the hell.. i dont want to get charged for 141.38 just because ur damn system failed on u. now u are saying that u wanna charge me for that amount and then credit it back on the next month ? WTF .. u gotta be kidding me right ?? what kind of hellish service is that ? i joined up on good faith that this hanso guy who sold me the package saying that i'd only be charged 1 pound for the first month then subsequent months 29.50 till the 6 months.
crap. those are crappy. i'm gonna call them up later and check again. i wonder if i'll ever get the thing sorted out.
*note. the money isnt coming out of my acct. but it still aint right.
i'm gonna complain to BBC's watchdog if they don't get it sorted out.
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hehe. thanx for the luck.